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2 – Communicating Bad News

COMMUNICATING BAD NEWS A letter from an insurance company by Eliot Mannoia // December 16, 2023reading time: 5 minutes © Suzy Hazelwood How should you communicate bad news? We all get letters from companies, albeit fewer and fewer thanks to digitalisation and...

3 – Things we will say in the future

THINGS WE WILL SAY IN THE FUTURE A look at emotional intelligence and trends shaping 2023 and beyond by Eliot Mannoia // December 16, 2022reading time: 5 minutes © Michelangelo Buonarroti What an exciting time, and a time to pause for reflection. It seems we’re beyond...

1 – A Framework for Communication Strategy

A FRAMEWORK FOR STRATEGIC COMMUNICATIONS by Eliot Mannoia // May 24, 2022reading time: 3 minutes © pexels / Ylanite Koppens I am fortunate in that I get to spend a lot of time with clients on a daily basis. I have worked with 100+ clients in industries ranging from...