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Communicating Bad News

Communicating bad news A letter from an insurance company A Letter to Customers (A Case Study) How should you communicate bad news? We all get letters from companies, albeit fewer and fewer thanks to digitalisation and environmentally conscious factors. This is my...

Things we will say in the future

Things We Will Say in the Future A look at emotional intelligence and trends shaping 2023 and beyond What an exciting time, and a time to pause for reflection. It seems we’re beyond exponential growth concerning technology, the field of artificial intelligence (AI) in...

A Framework for Communication Strategy

I am fortunate in that I get to spend a lot of time with clients on a daily basis. I have worked with 100+ clients in industries ranging from retail, e-commerce, automotive, FMCG, insurance, gaming, banking, sports, technology, entertainment etc. And an increasingly...