Performance
with
Emotional Intelligence
Emotional Intelligence / Artificial Intelligence
We bridge psychology and technology for human-centric digital transformation.
Our Services
At BrandKarma, we enhance your digitalisation efforts by integrating emotional intelligence and psychology.
In a world where technology often feels impersonal and complex, we ensure that your digital solutions not only meet functional needs but also connect on a human level. By applying insights from both psychology and emotional intelligence, we create technology that resonates emotionally with users, leading to more intuitive, user-friendly experiences.
With our expertise in psychology, communications and emotional intelligence, we analyse touchpoints of customers and employees to enhance trust, experiences and performance. Our focus is on creating dynamic, ethical, inclusive and accessible experiences.
Better Experiences with AI and Technology
Better Experiences for Employees
Better Experiences for Customers
Better Experiences with Suppliers and Partners
“You’ve got to start with the customer experience and work backwards to the technology”
Steve Jobs
Experience Architecture
We analyse lifecycles. We consult and optimise.
Discover How Emotional Intelligence Can Grow Your Business
For decades the focus in businesses has been IQ. Optimising management, processes, operations and hard skills from a predominantly IQ perspective. These areas will continue to see improvements, yet incrementally. Where we see the largest untapped potential lies in EQ. With true stakeholder centricity, user-focused IT/AI, intentional design, human-centered innovation, experience architecture and lots more.
We augment your IQ capabilities with our EQ expertise. We shift mindsets.
8 of the top 10 skills needed in the next years are soft skills.*
*Source: World Economic Forum
We Challenge the Status Quo
Diverse experience
Psychology and business school background, and over 20 years of experience ranging from strategy, communications, media, digitalisation, technology, product development and user experience design.
We’ve worked for and with large corporations, start-ups, agencies and management consultants across multiple industries and geographies. Providing us the unique position to offer you truly holistic solutions.
Digital Psychologist & Founder
At Drei, we are committed to equipping our employees with cutting-edge skills in technology and artificial intelligence. Our AI Experience Days for over 350 staff, led by expert Eliot Mannoia from BrandKarma, provided invaluable insights into AI’s practical applications and its impact on our daily work. I was particularly impressed by the clear focus on the importance of human needs and emotional intelligence in conjunction with technology. It is crucial for us as a company not only to respond to rapid developments but to actively shape the framework for AI implementation. This initiative helps us take responsibility and create a sustainable and innovative work environment for the future.
Rudolf Schrefl
CEO
Hutchison Three Austria
Eliot facilitated the transformative workshop for my Home Furnishing and Retail Design team, and I couldn’t be more impressed with the results.
He brought a wealth of knowledge and a contagious enthusiasm to our session. His ability to seamlessly bridge the worlds of technology and behavioural psychology left a lasting impact on our team members. He not only educated us but also inspired us to explore these crucial fields further, igniting a newfound passion for innovation in our work.
Personally, I’ve found myself delving deeper into these topics every day, uncovering fresh insights that have already started to reshape our approach to retail design. It’s safe to say that Eliot’s workshop was a turning point for us.
I want to extend my heartfelt gratitude to Eliot for his dedication to our professional growth and for opening our minds to the exciting possibilities that lie ahead in our field. He is a true catalyst for innovation, and I highly recommend him to anyone seeking to drive positive change and make a difference for their customers. Thank you, Eliot, for inspiring us and propelling us towards an innovative future!
Magdalena Klosek, MSc, arch.
Country Home Furnishing & Retail Design Manager
IKEA Austria
BrandKarma consulted us on an external communications project with research, audits and direction. Their actionable insights and advice was invaluable for the project and we’re more than happy to recommend them!
Ing. Mag. Thomas Purkert, MBA
Director Marketing & Sales Operations
TTTech Auto AG
Your ability to convey complex and technical information in an accessible and fascinating way is simply impressive! You have inspiringly demonstrated the synergy between artificial intelligence and emotional intelligence, showcasing their collaborative potential in driving transformative changes in our world. Your insights have helped to broaden our horizons and encourage us to take full advantage of the opportunities presented to us by technology.
Mag. Sabine Sinzinger, MSc
Change Managerin
Wiener Stadtwerke GmbH
BrandKarma provided us significant value with several communications workshops over the years. We‘re looking forward to the next collaboration and can highly recommend them!
Markus Inzinger
Founder & Owner
otago
Eliot is an incredibly charismatic expert on communications, psychology and innovation! I attended one of his workshops and use his learning tools and advice regularly. I can highly recommend working with them!
Monica Rocabado Moreno
Safeguards Operations Division
International Atomic Energy Agency (IAEA)
BrandKarma encouraged us to speak up to our convictions and supported us in distilling our core value proposition into clearer and more concise language.
Werner Horn
Founder & CEO
Securikett
Thank you Eliot for your valuable insights into the current AI developments and especially for the context of what it means for us as humans. I have received great feedback from the teams. The artificial and emotional intelligence experiences were very impactful and the hands on experiences with AI tools completed the successful workshops. Looking forward to working together on AI use cases that work for the human side in the future!
Mag. (FH) Christian Huter
Innovation Manager
OEAMTC
In the tourism industry, it all comes down to people – their needs, emotions, and decisions. Eliot Mannoia brought exactly this perspective to our workshops: top-notch expertise, clear methods, and above all, a deep understanding of the human side of innovation.
His approachable style and ability to make complex topics like artificial intelligence both understandable and engaging were a real asset for us. Especially with a future-shaping topic like AI, it’s essential to have someone who never loses sight of the human dimension – and that’s where Eliot truly excels.
Thank you for the inspiring input, the hands-on applications, and the valuable perspective you shared. We’re looking forward to continuing our collaboration!
Mag. Teresa Karan
Head of Technische Systeme und Channel-Entwicklung
Österreich Werbung / Austria Tourism
Clients Who Trust Us:
BrandKarma Is a Proud Wiener Bildungschancen-Anbieter
Promoting and supporting emotional intelligence and artificial intelligence at Austrian public schools.
Transformative Partnerships We Value:
Bold Minds Community
Digital Humanism
Corporate Digital Responsibility
Data Intelligence Offensive
Performance with Emotional Intelligence