OUR INSIGHTS
The Intersection Emotional Intelligence / Artificial Intelligence
Emotional Intelligence And A Focus on Soft Skills at Schools
Thinking about things differently and challenging the status quo. Here a look at focusing on soft skills at schools, for a more emotionally intelligent society. I’ve always had issues with the predominant focus on hard skills in schools. They did not serve me well during my time. Although I know things have changed since then.
Artificial Intelligence Describes Emotional Intelligence
In this brief piece, co-authored with the artifical intelligence Chat GPT-4, we explore the role of emotional intelligence in society today. The output from the AI has not been edited, and is a decent reflection of it’s current capabilities.
Things We Will Say in the Future
A look at trends shaping 2023 and beyond. What an exciting time, and a time to pause for reflection. It seems we’re beyond exponential growth concerning technology, the field of artificial intelligence (AI) in particular. Here a short list of some of the things we might say in the future based on our trajectory.
Communicating Bad News
This is my insurance bill. I get it once a year, and it’s the only touchpoint I have with them. Why would they not use this opportunity to build a relationship? Foster loyalty? Or try to up or cross sell me anything? There is no emotional intelligence or no story-telling in this post-purchase touchpoint.
A Framework for Communications Strategy
I am fortunate in that I get to spend a lot of time with clients on a daily basis. I have worked with 100+ clients in industries ranging from retail, e-commerce, automotive, FMCG, insurance, gaming, banking, sports…
Tomorrow You Will Not Know What is Real
Take a moment today to appreciate that we still know what is real and what is not. That ability will soon be a thing of the past. #deepfakes #chatgpt3 #ai #scams …In the latest of recent AI developments, this new AI tool makes it look as if you’re looking right into the camera. What will the ramifications of all this new artificial intelligence be on emotional intelligence?
Untapped growth potential in your business?
The importance of Emotional Intelligence in external and internal communications, and how it is often so neglected in most businesses.
An introduction to the power of psychology driven communications
The importance of focusing on the benefits and the solutions you offer first, rather than beginning with your processes, capabilities and technologies.