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The Intersection

Emotional Intelligence /


Vienna International School

A Session on Emotional Intelligence Back at School

One of the most rewarding professional experiences of my career. Had a great session on emotional intelligence with 30 students from grade 10 (15-16 year olds) at the Vienna International School. They were very open-minded, eager to participate and very welcoming.

Image of a brain and a lightbulb paperclip

Emotional Intelligence and a Focus on Soft Skills at Schools

Thinking about things differently and challenging the status quo. Here a look at focusing on soft skills at schools, for a more emotionally intelligent society. I’ve always had issues with the predominant focus on hard skills in schools. They did not serve me well during my time. Although I know things have changed since then.

Two people lying on the floor with VR googles on

Things We Will Say in the Future

A look at trends shaping 2023 and beyond. What an exciting time, and a time to pause for reflection. It seems we’re beyond exponential growth concerning technology, the field of artificial intelligence (AI) in particular. Here a short list of some of the things we might say in the future based on our trajectory.

Created image of game controllers attached to a human brain. By Mo Eid.

Artificial Intelligence Describes Emotional Intelligence

In this brief piece, co-authored with the artifical intelligence Chat GPT-4, we explore the role of emotional intelligence in society today. The output from the AI has not been edited, and is a decent reflection of it’s current capabilities.

AI Eye Contact Software

Tomorrow You Will Not Know What is Real

Take a moment today to appreciate that we still know what is real and what is not. That ability will soon be a thing of the past. #deepfakes #chatgpt3 #ai #scams …In the latest of recent AI developments, this new AI tool makes it look as if you’re looking right into the camera. What will the ramifications of all this new artificial intelligence be on emotional intelligence? 

black and red typewriter with the text "stories matter"

Communicating Bad News

This is my insurance bill. I get it once a year, and it’s the only touchpoint I have with them. Why would they not use this opportunity to build a relationship? Foster loyalty? Or try to up or cross sell me anything? There is no emotional intelligence or no story-telling in this post-purchase touchpoint.

Map and compass

A Framework for Communications Strategy

I am fortunate in that I get to spend a lot of time with clients on a daily basis. I have worked with 100+ clients in industries ranging from retail, e-commerce, automotive, FMCG, insurance, gaming, banking, sports…

Full concert with cheering crowd, by Annam W.

Emotional Intelligence and The Experience Economy

Emotional intelligence plays a pivotal role in the realm of experiences because it directly influences how customers perceive and engage with an offering. Understanding and managing this effectively enables businesses to create experiences that resonate on a deeper level, forging stronger connections with their clientele.


You can do a free emotional intelligence (EQ) test here:

Emotional Intelligence Test

While I have reservations regarding such assessments due to their tendency to generalize and their lack of precision, they can nonetheless offer valuable insights in one’s personal growth and development.

A whole platform dedicated to free education on artificial intelligence:


The AI Campus is the learning platform for artificial intelligence with free online courses, videos and podcasts in various topics of AI and data literacy. As an R&D project, the AI Campus is funded by the German Federal Ministry of Education and Research (BMBF).

A collection of all current artificial intelligence tools:

Future Tools 

From art, marketing, inspiration, gaming to finance. Enjoy!