A look at emotional intelligence and trends shaping 2023 and beyond

by Eliot Mannoia // December 16, 2022
reading time: 5 minutes

Two people lying on the floor with VR googles on

© Michelangelo Buonarroti

What an exciting time, and a time to pause for reflection. It seems we’re beyond exponential growth concerning technology, the field of artificial intelligence (AI) in particular. Some would argue emotional intelligence and empathy have never been needed more.

Here a short list of some of the things we might say in the future based on our trajectory.
I’ve also added a whole list of recent AI tools below for you to try.


How did people learn by just reading a book?

People used to learn, now we experience and learn – through virtual reality, mixed reality or other immersive technologies. Why learn about Romans in a book, when you can go to Rome?



Is it real / organic / human?

In a world with 3D printed burgers, even human organs, synthetic wines and AI chatbots the question will change from “is it a computer” to “is it human”.

Is it handmade?

Similar to the reasons above, handcraftsmanship will continue to see a rise in demand and value.



Dad, what’s a wallet? Why did people use them?

In Sweden, for example, a large proportion of the population use their phone to pay (e.g. Swish). Coming soon: keys, ID’s, driver’s licence etc.



Which memories would you like remembered, enhanced, forgotten?

Advances in neuroscience (e.g. Neuralink) and the brain interface will enable new worlds.

My dog is not happy about the new house.

Yes. Scientists are working on decoding animal languages.

Did you back yourself up?

Regular backups of our selves will safeguard our memories should we have an accident, or through mental decline.

Have you considered mental privacy insurance, including the subconscious?

If we can read, and interpret brainwaves we’ll obviously want to protect our darkest thoughts.

Are the kids on the Xmind again?

Not the Xbox but the brain computer interface.


There was a whole place dedicated to just talking with customers? Yes, they called them “call centres”, but customers often had to wait for a long time to talk with someone.

Conversational chatbots will become so good, that they will be able to solve more and more of our common needs. At a time convenient to us.

What did you train that AI model on?

Through the use of open source platforms as a foundation, we will be able to train different AI according to our specific needs. In a rudimentary, yet still highly impressive example, an 11 year old kid recently used ChatGPT to produce a text based game in a Harry Potter theme.

Why are you using search engines, and searching through multiple webpages? Just ask a chatbot? (i.e. ChatGPT.)

Why do the research yourself, just get the answer.



I had an argument with Alexa.

Did she forget the reminder, or did I forget to set it.

I feel like my Spotify doesn’t know me at the moment.

The algorithm should know exactly what I want.

Do we have to meet face to face?

Advances in photo-realistic, 3D, full-size and immersive experiences will make remote meetings more favourable.

Which Avatar are you using tonight?

Online date nights?



My smartwatch told me to come to the hospital.

This is already happening with Apple’s smartwatch. Google it.

My vacuum cleaner told me what to fix.

A convergence of smarter devices, better sensors, internet of things and AI will enable devices to self diagnose.



I don’t want to search for that because I don’t want the algorithm to think I like it.

Why keep seeing something in the feed you don’t like that much?

Social media used to be uncensored?

Platforms will utilise the emergence of AI to scan every post pre-publishing in real-time for fake news, hate speech and other inappropriately deemed content.

We used to just look at posts?

Creators will produce immersive experiences that followers can experience.

List of statements and questions us humans are likely to say in the future.

What now? How do you prepare for disruption?

In the last three months alone there have been countless releases of new AI tech, its mind blowing.

It seems everyone is working on it.

When will we see something truly disruptive?

I always answer this question with what I call the iPhone / Uber moment.

When the iPhone first came out in 2007 no one really knew what to do with these so-called “Apps”. Including Apple. We had Weather, Notes, Calendar, Photos, and Calculator. Then in 2008 the App Store was launched, providing an official way to install native third-party apps. This enabled innovation. This helped create Uber.

Which taxi driver in Paris would have thought that a phone and an app from the United States would disrupt their industry?

It’s the convergence of new technologies creating steppingstones of new possibilities.

When will we see the next iPhone / Uber moment?

Who knows. But with a globalised effort – in the private sector, public sector and universities – on AI and overlapping technologies it is just a matter of time.

How can you prepare? What you need is essentially an internal think tank that is agile and includes behavioural psychology. You can’t research and provide papers once a year, like a traditional think tank – you need near real-time insights, also covering human behaviour. Emotional intelligence and empathy are just as integral as economic factors.

It’s continuously observing new technological advances with one eye, and with the other keeping an eye on the movement of the flock of birds – murmuration (as an analogy for collective human behaviour).

How does your business fit into this? For more information or a chat let us know.

Over to you!

What things do you think we’ll say or ask in the future?

How have algorithms changed your behaviour?

I’ve compiled a list of recent AI Tools to try – most for free:

General tools:

Create Video with AI:

Create Images with AI:

Create Audio / Voice / Music with AI:

#brandkarma #digitalpsychologist #AI #aitools #tools #future